Common Questions About Account & Data
Deposits via DANA, OVO, GoPay and QRIS are processed through encrypted channels and matched to your verified account. Your payment details are never stored on our main servers; we keep only a reference token. Deposit confirmations appear in your account within 60 seconds.
Use the password-reset link on the login page. Enter your registered email, and we'll send a secure reset link valid for 30 minutes. For extra security, confirm your identity via a one-time code sent to your email before creating a new password.
Yes. Contact support via live chat or email to request account closure and data deletion. We'll close your account immediately and delete personal data within 30 days, unless local law requires us to keep records for compliance or disputes.
We retain transaction records and identity documents for 7 years after account closure for regulatory compliance and dispute resolution. Personal data like your phone and email are deleted after 30 days, unless you request early deletion or local law requires longer retention.
Report it immediately via live chat or email with your account details and the transaction ID. We'll freeze the account, investigate within 48 hours and provide a detailed report. If unauthorized access is confirmed, we'll reverse the transaction where possible.
We only share data with payment processors (for DANA, OVO, GoPay and QRIS transfers), identity-verification providers and authorities where local law requires it. We never sell or rent your data. Your privacy policy outlines every data-sharing scenario.
Minimum deposit is typically Rp 10,000 across all methods. Withdrawal limits depend on your verification level and local law. First-time withdrawals may be capped until your identity is fully verified. Contact support for your specific limits.
